GENERAL TERMS AND CONDITIONS OF ONLINE SALE
These general terms and conditions of sale govern the commercial relationships between the company (insert company name + address) – France – Siret, hereinafter referred to as the seller, and any individual or legal entity, hereinafter referred to as the buyer, wishing to make a purchase on the website www.cotesetlin.com
The seller reserves the right to modify the General Terms and Conditions of Sale at any time. The applicable version is the one in force on the website at the time the order is placed.
These General Terms and Conditions of Sale are submitted to each purchaser to enable them to place an order.
Consequently, placing an order implies full and unconditional acceptance of the General Terms and Conditions of Sale by the buyer.
No special condition, unless formally and in writing accepted by the seller, may prevail against the General Terms and Conditions of Sale.
Any opposing condition set by the buyer shall therefore, unless expressly accepted, be unenforceable against the seller, regardless of when it may have been brought to their attention.
The fact that the seller does not invoke one of these General Terms and Conditions of Sale at any given time shall not be interpreted as a waiver of the right to invoke any of the said conditions at a later date.
ARTICLE 1: THE BUYER
The buyer may be an individual or a professional registered with the RCS, at least 18 years old, and have the legal capacity to place an order on our website www.cotesetlin.com
The buyer must ensure that their personal data in the "my account" section is accurate and complete (notably access code and/or intercom). The seller cannot be held responsible for the inability to deliver the order if the buyer's data contains an error or is incomplete.
The buyer must ensure that they are registered with the trade and companies register with valid status at the time of the order.
The seller reserves the right to cancel an order if there is any doubt about the buyer's good faith.
ARTICLE 2: PRICES
The prices of the products are indicated in euros, including all taxes, excluding participation in processing and shipping costs.
Shipping costs are charged in addition according to the amount and weight of the order. Shipping costs are indicated before the order is confirmed by the customer.
All sales are payable in euros, regardless of where the order is placed.
The seller reserves the right to modify their prices at any time, but the products will be billed according to the prices displayed at the time of the order.
ARTICLE 3: PRODUCTS
The products offered for sale by the seller are presented and detailed so that any buyer is able to know the essential characteristics of the products (article L 111-1 of the Consumer Code). The buyer therefore becomes aware of the characteristics of the products sold on the website www.cotesetlin.com and intended for inhalation reproduction. These characteristics and photographs are given for information purposes only and are in accordance with the information provided by the seller's suppliers, the seller not being the manufacturer. The buyer takes responsibility for the choice of products based on the characteristics provided by the product presentation page on the website, the recommendations made, and the certifications. The photographs and texts reproducing and illustrating the products presented are not contractual. Consequently, the seller's liability cannot be engaged in the event of a photograph error, unintentional text errors, or possible special incidents and damages, health or safety issues resulting from the use of the products. The buyer acknowledges using this product under their full and entire responsibility.
The seller expressly reserves the ownership of the delivered goods until full payment of the sale price (law no. 80335 of 12/05/1980). This provision does not cancel the liability clause mentioned below from the moment the order is transferred to the buyer, the seller not being responsible for losses or damages from the moment the order leaves their premises.
ARTICLE 4: ORDER
When placing a first order, the buyer must create an online account with their personal details. The buyer must ensure they keep their details up to date. By confirming their order, the buyer accepts the displayed price and the characteristics of the products presented on the website www.cotesetlin.com By confirming their order, the buyer confirms they have read the General Terms and Conditions of Sale and accepts them without reservation or restriction. No special condition may, unless formally accepted in writing by us, prevail against our general terms and conditions of sale.
After confirming the order, the buyer will receive an email summarizing their order.
The transaction data recorded by the website www.cotesetlin.com constitutes proof of all commercial transactions made with the buyer. The seller reserves the right to request from the buyer, regardless of the amount, proof of address and/or identity to prevent any fraud that could cause a loss to the seller. The recorded payment information constitutes proof of all financial transactions between the website and the buyer.
ARTICLE 5: AVAILABILITY
Our product offers are valid within the limits of available stocks. The availability of the product is visible on the product presentation page.
This notification is provided for information purposes only. In the event of product unavailability after placing your order, we will inform you by email, mail, or phone. You will then have the option to cancel or exchange your order. In case of total unavailability, the order will be canceled, and a refund will be made if your bank account has already been debited. In case of partial delivery of your order, our customer service will contact you to find an agreement on a possible exchange, refund, or receipt delay.
ARTICLE 6: PAYMENT
The products are payable in full on the day of the order. No discount will be granted.
All orders are expressed in euros, including all taxes, with the applicable VAT rates in France, i.e., 20%.
The seller reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in case of non-payment of any amount due by the buyer, in case of a payment incident, or in case of existing dispute with the buyer.
The order confirmed by the buyer will only be considered effective when the relevant bank payment centers have given their agreement. In case of bank refusal, the order will be automatically canceled.
As part of the fight against Internet fraud, information related to your order may be transmitted to any third party for verification.
The seller does not store any banking information to avoid any risk of card misuse and secure your payments made during purchases on the website www.cotesetlin.com
Payment is made by credit card CB, by bank transfer.
The credit cards accepted on the website are as follows: Carte Bleue, Visa, and Mastercard.
ARTICLE 7: DELIVERY
The products will be delivered to the address indicated by the buyer during the purchase on the website www.cotesetlin.com, which can only be within the geographical area provided (mainland France, Monaco, Corsica, and some overseas departments and foreign countries). The buyer must ensure that their details are correct and complete (notably access code and/or intercom/phone).
Failure to comply with the procedures set out above and below, no claim by the buyer will be accepted.
The delivery of the items is carried out by UPS, Chronopost, DHL. The buyer is delivered by a courier. If the package is delivered against signature, in the absence of the buyer or the recipient of the ordered product, the latter will receive a delivery notice issued by the courier, allowing them to contact the carrier for a redelivery the next working day. After a period of 15 days, the package is returned to the sender. No dispute regarding the delivery itself is possible if the package appears to have been delivered, the carrier's computer system (scanning) being proof via the tracking number assigned.
The goods travel at the recipient's risk, who is responsible for checking for shortages at the time of delivery. In the presence of an apparent anomaly of the package (notably damaged package, opened package, etc.), the buyer or the recipient of the ordered products must not open the package but is invited to make reservations with the courier, on the receipt slip provided for this purpose or on the scanner. The buyer or recipient of the package will then have the option to refuse the package, which will be returned to the sender, or to receive the package while reporting the damage to their package. Opening the "said" package excludes any recourse with the transport company. Any delivery for which the reservations have not been confirmed by registered letter with acknowledgment of receipt within 3 days of receipt to the carrier, in accordance with the provisions of article 133-3 of the Commercial Code, and a copy sent simultaneously to our company, will be considered accepted by the customer. The buyer must also report these incidents to the seller within 48 hours at contact cotesetlin@gmail.com specifying the order number.
Delivery times are given for information purposes only, depending on the availability of carriers and the order of arrival of orders. Our carriers strive to meet the delivery times they indicate when accepting the order and to execute orders, except in cases of force majeure, or circumstances beyond their control, such as strikes, frost, fire, storm, flood, epidemic, supply difficulties, without this list being exhaustive. Delivery delays cannot give rise to any penalty or indemnity, nor justify the cancellation of the order.
Any delay compared to the initially planned indicative delivery times, cannot justify the termination of the order placed by the buyer and recorded by the website www.cotesetlin.com
Delivery costs are automatically calculated in the purchase summary and appear in the total amount to be paid.
When you order several products at the same time, and these have different shipping times, the shipping time of the order is based on the longest time. The seller reserves the right to split shipments.
The seller cannot be held responsible for the consequences of a delay in the delivery of our service provider. In case of a shipping delay, an email will be sent to you.
ARTICLE 8: SHIPPING COSTS
Shipping costs include a contribution to preparation and packaging costs, as well as postage costs. In the event that you think you are buying several items, it is preferable to group them on a single order to pay shipping costs only once.
Shipping costs are borne by the buyer but remain the lowest on the market. For our foreign friends, any customs duties and taxes (on added value) will be systematically added to the order.
ARTICLE 9: CUSTOMS DUTIES
Any order placed on the site and delivered outside of France may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are your responsibility and are at your expense. We are not required to check and inform you of the applicable customs duties and taxes. To find out about them, we advise you to inquire with the competent authorities of your country.
ARTICLE 10: RETURNS AND RIGHT OF WITHDRAWAL
In accordance with article L. 121-20 of the Consumer Code, the buyer has the right of withdrawal of fourteen days from the date of receipt of the product. The buyer can then return this product at their expense to the seller without having to justify any reason. Returned products must be in perfect resale condition, in their original state (packaging, accessories, instructions...), duly sealed, and accompanied by the order number or a copy of the buyer's purchase invoice. Any risk related to the return of the product is the buyer's responsibility. The seller will exchange the product or refund the corresponding amount by transfer or check, minus any shipping costs, within thirty days.
To return a product, you must first contact us at www.cotesetlin.com specifying the order number and the reference of the products concerned. Once we receive your email, you must send the products to the address provided.
ARTICLE 11: WARRANTY
In application of article 1641 of the Civil Code, you benefit from the legal guarantee against hidden defects and non-compliance defects. Only products with a proven hidden defect can be returned for this reason. In accordance with this article, the customer declaring that their product has a hidden defect must provide proof of it. If the expertise confirms the existence of a hidden defect, the document proving it must be sent to the customer service of www.cotesetlin.com as soon as possible. Upon receipt of the document, a written confirmation and the procedure to follow and the return address for your product will be communicated by our customer service. The return shipping costs of the product are the buyer's responsibility. Acceptance of your return will be made after the hidden defect is confirmed by our services. Once your return is accepted by our services, your product will be exchanged.
ARTICLE 12: LIABILITY
The seller cannot be held responsible for the non-performance of the contract in case of stock shortage or product unavailability due to force majeure, disruption or total or partial strike, notably of postal services and transport and/or communication means, flood, or fire that may prevent the delivery of the order or its destruction.
The photographs and information on the website illustrating the products presented are not contractual. Although we consider them reliable, the seller's liability cannot be engaged in case of photograph or text error.
In case of purchases made for professional purposes, the seller shall not be liable for any indirect damage resulting from these terms, including loss of operation, loss of profit, loss of opportunity, damage, or costs, which may result from the purchase of products.
In the online sales process, the seller is only bound by an obligation of means; their liability cannot be engaged for damage resulting from the use of the Internet network, such as data loss, intrusion, virus, service disruption, or other unintentional problems.
ARTICLE 13: PROTECTION OF PERSONAL DATA
The seller undertakes not to disclose to third parties the information that the buyer communicates to them. This information remains confidential. They will only be used by our internal services for order processing and communication with the buyer.
The seller reserves the right to install cookies on your computer during visits to the website www.cotesetlin.com. A cookie does not allow us to identify you but aims to signal your previous visit to the website to help us personalize the service offered to you.
Consequently, and in accordance with the law on information technology and freedoms of January 6, 1978, you have the right to access, rectify, and oppose personal data concerning you. To do this, simply make an online request to cotesetlin@gmail.com indicating your name, first name, and address.
ARTICLE 14: APPLICABLE LAW AND COMPETENT JURISDICTION
This contract is entered into in French and subject to French law. Any dispute that may arise from these general terms and conditions of sale shall be under the jurisdiction of the Commercial Court of the registered office of our company.
ARTICLE 15: INTELLECTUAL PROPERTY
All elements of the website www.cotesetlin.com (images, texts, videos, comments, graphic design...) are the intellectual and exclusive property of the seller. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property law, unless prior authorization is obtained from us. All rights reserved.
ARTICLE 16: CONTACT DETAILS
Our customer service is at your disposal for any questions or additional information:
Monday to Friday from 09:00 to 12:00 - 14:00 to 18:00
Phone: 04 93 92 38 43
Email: cotesetlin@gmail.com